Get in Touch With Us

Got a question about one of our reviews, spotted something that needs updating, or want to flag a concern about a listed site? This page explains how to reach the BTC Casinos team and what kind of enquiries we can actually help with.

How to Get in Touch

The best way to contact us is by email at [email protected]. We read every message that comes in and aim to reply within two working days, though it can take a little longer during busy periods.

To help us get back to you faster, tell us upfront what your message is about — a review correction, a general question, or something else. A quick summary in your subject line goes a long way.

What We Can Help With

• Review accuracy — If you think something in one of our casino write-ups, bonus terms, or coin support details is out of date, let us know. We rely on reader reports to keep listings current.
• General questions about crypto casinos — Unsure how a welcome bonus's wagering requirement works, or how confirmation times affect a Bitcoin deposit? Send us your question and we'll do our best to point you in the right direction.
• Methodology questions — If you want to know why a site is ranked where it is, or how we weigh factors like payout speed, licensing, or coin support, ask us directly.
• Content suggestions — If there's a crypto casino topic, coin, or comparison you'd like us to cover, we're glad to hear it.
• Reporting a problem with a listed site — If you've had a genuine issue with withdrawals, support, or account verification at a site we cover, tell us the details. Reader reports directly inform how we review and re-rank operators over time.

What This Page Is Not For

We're a review and comparison site, not a casino operator, payment processor, or wallet provider. That means there are some things we can't resolve directly:

• We can't access, close, or verify your account at any casino listed on this site — that has to go through the operator's own support team.
• We can't process deposits, withdrawals, or refunds, and we don't hold or move any customer funds.
• We can't provide tax or legal advice. Gambling winnings and crypto gains may both carry tax obligations in the US, and rules vary by situation — for anything specific to your circumstances, speak to a qualified tax professional.
• We can't confirm whether a particular offshore casino is legal to use from your specific state. Laws differ across the US, and it's on each reader to check their own state's rules before signing up anywhere.

If You're Concerned About Your Own Gambling

If gambling has stopped feeling fun, or you're worried about your own play or someone else's, please say so in your message — we'll point you toward appropriate resources. You can also contact the National Problem Gambling Helpline at 1-800-GAMBLER at any time, independent of anything on this site. It's worth remembering that offshore crypto casinos generally don't offer the same self-exclusion tools or player protections that state-regulated operators do, so building your own limits in advance matters more, not less.

What Happens After You Write to Us

Every message is read by a real person on our team — we don't rely on automated replies to stand in for an actual answer. Once we've reviewed your enquiry, we'll either respond directly or, if it needs investigating further (such as a reported issue with a listed casino), let you know that we're looking into it.

If you're still deciding where to play and want a broader comparison first, our Best Non GamStop Casinos 2026 page runs through more offshore options and how they stack up.

A Note on What We Cover

BTC Casinos is an independent site: we research and compare crypto casinos on factors like coin support, bonus terms, payout speed, and licensing, but we don't operate any of the sites we review, and commercial relationships with operators never decide our rankings. All content here is intended for readers aged 18 or over (or 21+ where a listed site's own terms require it) — please don't get in touch on behalf of anyone under the applicable age, and note that gambling always carries the risk of losing money, alongside the added price volatility that comes with playing in crypto.

Thanks for reading, and for taking the time to reach out. We'll get back to you as soon as we can.